Shipping policy

Our deliveries are dispatched using Royal Mail. We may choose a different carrier according to the size of your order.

Standard UK Class - £1.80 (FREE for orders over £21.99)

Estimated 1 to 4 working days, normally arrives next day.

Packaging varies according to the items sent, all items are sent out in either a white or grey mailer bag or plain cardboard box. The packaging is always free of any logo or other clue to the contents to ensure confidentiality unless required on a customs form, which will refer to hosiery as the contents. 

Please ensure that your delivery address is correct on our confirmation email. We are happy to send to work addresses, however please include both your name and the company name of the work address. Royal Mail may not deliver unless the company name is included. We cannot be held responsible for wrong addresses supplied to us.

Our postal charges are per order - not per item. You will only be charged once per order for delivery however many separate shipments we make to you.

Please note that all shipments to the US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. VAT of 20% is included on all our products.

Claims for missing parcels should be received by us within 14 days after the estimated delivery date which is on your order confirmation email.

If an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 15 working days for the UK and 25 for the rest of the world from the date of posting before claiming from us for the order.

 

Royal Mail stipulate that we wait this length of time and once we have shipped the order to you there is little we can do until this time has passed. Once it has passed we then have to go through the process of claiming from Royal Mail and will liaise with you, our customer, about this at each level.