Shipping policy
Shipping Information
Last updated: 14 July 2026
At Top Tights UK, we aim to dispatch all orders as quickly as possible.
We currently ship using Royal Mail, although we may occasionally use another trusted courier if this allows us to provide a faster or more suitable delivery service.
UK Delivery Options
Royal Mail 2nd Class
£1.80
FREE on orders over £21.99
Estimated delivery:
2–4 working days
Royal Mail 1st Class
£3.30
Estimated delivery:
1–2 working days
Packaging
All orders are carefully packed in plain, discreet packaging.
Depending on the size of your order, we use:
- Plain mailing bags
- Plain cardboard boxes
Our packaging does not display the contents of your order, helping to protect your privacy.
Delivery Address
Please check your delivery address carefully before completing your order.
If you're shipping to a workplace, please include both:
- Your name
- Company name
This helps Royal Mail deliver your parcel successfully.
Unfortunately, we cannot accept responsibility for delays or failed deliveries caused by an incorrect address.
Multiple Shipments
Shipping is charged per order, not per item.
If your order needs to be dispatched in more than one parcel, you will not pay any additional shipping charges.
International Orders
Orders shipped outside the United Kingdom may be subject to:
- Import duties
- Local VAT
- Customs clearance charges
These charges are determined by your country's customs authority and are the responsibility of the customer.
Unfortunately, we cannot predict or control these charges.
Missing Deliveries
If your parcel has not arrived, please contact us as soon as possible.
Claims for missing parcels should be made within 14 days of the estimated delivery date shown in your dispatch confirmation email.
Postal Delays
Occasionally, postal services may experience delays that are outside our control.
Royal Mail requires us to wait before classifying a parcel as lost.
Current investigation periods are:
United Kingdom: 15 working days after dispatch
International: 25 working days after dispatch
Once these periods have passed, we'll immediately begin an investigation with Royal Mail and keep you updated throughout the process.
Need Help?
If you have any questions about your delivery, please contact us:
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