Refund policy
Returns & Refunds
Last updated: 14 July 2026
At Top Tights UK, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- In its original packaging
- With any original tags attached
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Once your return request has been approved, we will provide instructions on how and where to send your item.
Returns sent without prior authorisation may not be accepted.
Return address:
Top Tights UK
107 Brandon Road
Watton
Norfolk
IP25 6LL
United Kingdom
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
We recommend using a tracked postal service, as we cannot accept responsibility for items lost during return shipping.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.
We'll work with you to resolve the issue quickly by offering a replacement, exchange or refund where appropriate.
Hygiene Policy
For hygiene reasons, we cannot accept returns of:
- Worn hosiery
- Opened tights
- Opened socks
- Opened underwear or intimate apparel
unless the item is faulty or was supplied in error.
Exchanges
If you would like a different size or colour, the quickest option is to return the original item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at:
UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
If you have any questions regarding returns or refunds, please contact us: